If you have made a purchase on our site or for any other question, you can contact us, Monday to Friday, from 10 a.m. to 5 p.m. (except public holidays) by email info@famjeans.com or by phone at (+33) 1 43 09 20 66.

For in-store purchases, please contact the store directly.

The delivery time is 15 working days upon receipt of the package.

To receive a return label for mainland France ( credit/exchange) , please contact us by email: info@famjeans.com to handle your request.

Returns are free (except for refunds) for mainland France and European countries.

All returned items must be unused/unworn (only tried on as in store) and must be in the same condition as you received them with their original packaging and all tags still attached .

If you wish to have (valid for 6 months) , return costs are free for orders placed in mainland France and European countries.

To receive a return label, please contact us by email: info@famjeans.com to process your request.

Once your package has been received and checked by our team, a credit note for the amount of your order will be sent to you by email.

If you wish to make an exchange ( size/model, subject to availability ), return costs are free for orders placed in mainland France and European countries.

To receive a return label, please contact us by email: info@famjeans.com to process your request.

Only the right way to exchange is free .

The cost of returning an exchanged item is the responsibility of the customer.

Please send us an email and return the exchange yourself to the following address:

Return Address:

Fam Jeans

SAS CODENIM

24 Avenue Quesnay

93190 LIVRY-GARGAN FRANCE

Tel.: (+33) 1 43 09 20 66.

If you would like a partial or total refund of your order, we can provide you with a return ticket ( €6.90 will be deducted from your refund ) or you can arrange the return yourself.

Please email us at info@famjeans.com to let us know about your return. Complete the return form and include it in your package.

Return Address:

Fam Jeans

SAS CODENIM

24 Avenue Quesnay

93190 LIVRY-GARGAN FRANCE

Tel.: (+33) 1 43 09 20 66.

Once the return has been received and verified by our team , your refund in the name of SAS Codenim will be credited via the payment method used for your purchase, within a maximum of 15 days . ( Please take into account the transfer times linked to your banking institution.)

To keep your jeans looking like new, we recommend always washing them: inside out; at 30°C maximum; with a mild detergent without bleaching agents or fabric softener and with similar colours.

Our over-dyed jeans "keep dye" (khaki, pink, etc.) should be washed inside out, cold (20° maximum) and with a mild detergent without bleaching agents.

Click on “Our collections” or “Our cuts”, a menu will appear with the different product categories and current selections.

Select your category. You will then be redirected to all products in the same filter.

By hovering your mouse over the item of your choice, you will have access to another preview of the item. Click on the photo to reveal the product sheet. On the product sheet you will be able to view other photos of the item (front, side, back, detail) as well as the description, composition and technical characteristics.

Select the item you're interested in by adding it to your cart. You can then continue shopping, view your cart, or place your order.

If you wish to add another item to the cart, simply repeat the previous step.

If you wish to place your order, please provide your personal information (delivery address, first name, last name, telephone number, email address). This information is useful for our delivery.

Complete and check your details carefully.

Select a payment method: Visa, Mastercard, American Express, etc. Verify that all the information in your order is correct. An email will be sent to you informing you that your order has been processed. If you do not receive this email, please check your spam folder.

We have the following payment methods: Visa, Mastercard, Maestro, American Express.
If you have an eGift Card or promotional code, you can redeem it at checkout by entering the code.

You can purchase a gift card by clicking on "Gift Card" in our home menu. Select an amount, then add it to your cart.

After completing the payment, you will receive a purchase confirmation by email.

To redeem the card, go to our store and place your order. In your cart, click on "Payment" then, on the right, enter your unique gift card code.

If the sale price is worth more than the card value, you can pay the remaining cost using your usual payment methods.

The gift card has a validity period 12 months from the date of purchase.

Metropolitan France and Europe: Free.

Home delivery via DPD or Colissimo.

France: delivery estimated at 1 to 5 working days after dispatch of your package.

Europe: Delivery estimated at 2 to 10 working days after dispatch of your package.

If you have a problem with your delivery, please contact the carrier directly .

After contacting them, if you still need help, please feel free to email us.

Germany, Austria, Belgium, Denmark, Spain, Estonia, France, Italy, Luxembourg, Netherlands, Portugal.

FAM uses several approved carriers for its deliveries: Chonopost, Colissimo or UPS. FAM undertakes to deliver to you within 1 to 5 working days .

If the recipient is absent when our delivery service provider arrives, the package will be left at a post office or collection point near the delivery address. You can collect the package within 10 working days upon presentation of proof of identity and, in the case of home delivery, the delivery notice.

After this period, unclaimed packages will be returned to us. We decline all responsibility for delivery delays caused by the absence of the recipient of the package or its failure to collect it within the specified time frame.

For European countries, FAM uses Colissimo for its deliveries. FAM is committed to delivering to you within 2 to 10 working days .

If the recipient is absent when our transport provider calls, the package will be left at a post office or collection point near the delivery address. You can collect the package within 10 working days upon presentation of an identity document and, in the case of home delivery, the delivery notice. After this period, unclaimed packages will be returned to us. We decline all responsibility for delivery delays caused by the absence of the recipient of the package or their failure to collect the package within the specified time limit.

We process your order as quickly as possible, which is why we are unable to modify or cancel your order via the website.

However, if you wish to cancel your order, please contact us as soon as possible by telephone: (+33) 1 43 09 20 66 or at the following email address: info@famjeans.com

The presence of an apparent defect on a Product must give rise to a complaint by email (info@famjeans.com) within 3 working days following Delivery .

All claims must include photos detailing the defect. Otherwise, no claim will be accepted, and no returns or exchanges will be possible.

The Product must be returned in its original packaging, in its original condition, new, unworn, unwashed, with the references of the initial order.