Frequently Asked Questions - FAQ

Customer Service

For any questions regarding an order placed on our site, our customer service is at your disposal:

📧 By email: info@famjeans.com
📞 By phone: (+33) 1 43 09 20 66
📝 Via our contact form

Our advisors are available Monday to Friday, 10 a.m. to 5 p.m. (excluding public holidays).

For in-store purchases, please contact the store directly.

Return and Exchange Policy

In accordance with European legislation, and in compliance with the minimum legal period of 14 days, you have 15 days from receipt of your package to exercise your right of withdrawal.

Log in to your FAM account on our website: https://www.famjeans.com/accou n t .
Go to the "My Orders" section and select the relevant order.
Click on the "Request a return" button.
Choose a return reason and follow the instructions.
For an exchange, please indicate the model, color and size desired.

Exchange or credit (valid for 6 months): return is free .
Full or partial refund : a return fee of €6.90 will be automatically deducted from the refunded amount.

FAM Paris
SAS CODENIM
24 Avenue Quesnay
93190 LIVRY-GARGAN
FRANCE

If you have any problems with your return request, please do not hesitate to contact us using the return form.

Our team will support you and provide you with an answer as soon as possible.

For any questions regarding an order placed on our site, our customer service is at your disposal:

📧 By email: info@famjeans.com
📞 By phone: (+33) 1 43 09 20 66
📝 Via our contact form

Our advisors are available Monday to Friday, 10 a.m. to 5 p.m. (excluding public holidays).

Monday to Friday, 10am to 5pm.

Once your return request has been processed, you will receive a confirmation email.

You can then track the progress of your return and refund directly from your customer account.

Once your return has been received and checked by our team, the refund will be made via the payment method used during the purchase, within a maximum of 15 working days .

Returned items must be in their original condition :

Unworn (except for indoor fitting)
Unwashed
Not used
With their original packaging and all tags attached

Exchanges are possible subject to item availability .

For more details, see our General Conditions of Sale .

Care instructions

Find detailed information on the care label of your item.

To keep your jeans looking like new, we recommend always washing them: inside out; at a maximum of 30°C; with a mild detergent without bleach or fabric softener and with similar colours.

Our over-dyed jeans "keep dye" (khaki, pink, etc.) should be washed inside out, cold (20° maximum) and with a mild detergent without bleaching agents.

Place an order on the website

Click on "All collections" or "All jeans", a menu will appear with the different product categories and current selections.

Select your category. You will then be redirected to all products in the same filter.

By hovering your mouse over the item of your choice, you will have access to another preview of the item. Click on the photo to reveal the product sheet. On the product sheet you will be able to view other photos of the item (front, side, back, detail) as well as the description, composition and technical characteristics.

Select the item you're interested in by adding it to your cart. You can then continue shopping, view your cart, or place your order.

If you wish to add another item to the cart, simply repeat the previous step.

If you wish to place your order, please provide your personal information (delivery address, first name, last name, telephone number, email address). This information is useful for our delivery.

Complete and check your details carefully.

Select a payment method: Visa, Mastercard, American Express, etc. Verify that all the information in your order is correct. An email will be sent to you informing you that your order has been processed. If you do not receive this email, please check your spam folder.

Payment methods

We have the following payment methods: Visa, Mastercard, Maestro, American Express.
If you have an eGift Card or promotional code, you can redeem it at checkout by entering the code.

Gift card

You can purchase a gift card by clicking on "Gift Card" in our home menu. Select an amount, then add it to your cart.

After completing the payment, you will receive a purchase confirmation by email.

To redeem the card, go to our store and place your order. In your cart, click on "Payment" then, on the right, enter your unique gift card code.

If the sale price is worth more than the card value, you can pay the remaining cost using your usual payment methods.

The gift card is valid for 12 months from the date of purchase.

Delivery

Metropolitan France: Free home delivery via DPD or Colissimo.
Europe: Free delivery for packages up to 2 kg. Above this weight, a €5 fee applies.

Metropolitan France: Delivery estimated at 1 to 5 working days after dispatch of your package.
Europe: Delivery estimated at 2 to 10 working days after shipment of your package.

If you have a problem with your delivery, please contact the carrier directly .
After contacting them, if you still need help, please feel free to email us.

Germany, Austria, Belgium, Spain, France, Italy, Luxembourg, Netherlands, Poland, Portugal, Czech Republic.

FAM uses several approved carriers for its deliveries: DPD and Colissimo. FAM is committed to delivering to you within 1 to 5 working days .

If the recipient is absent when our delivery service provider arrives, the package will be left at a post office or collection point near the delivery address. You can collect the package within 10 working days upon presentation of proof of identity and, in the case of home delivery, the delivery notice.

After this period, unclaimed packages will be returned to us. We decline all responsibility for delivery delays caused by the absence of the recipient of the package or its failure to collect it within the specified time frame.

For European countries, FAM uses Colissimo for its deliveries. FAM undertakes to deliver to you within 2 to 10 working days .

If the recipient is absent when our transport provider calls, the package will be left at a post office or collection point near the delivery address. You can collect the package within 10 working days upon presentation of an identity document and, in the case of home delivery, the delivery notice. After this period, unclaimed packages will be returned to us. We decline all responsibility for delivery delays caused by the absence of the recipient of the package or their failure to collect the package within the specified timeframe.