Terms of sale
Last updated: November 10, 2025
I. Definitions
Customer: Refers to any natural person, legally competent, non-trader, who has created an Account on the Site.
Order: Refers to the act by which the Customer commits to purchasing one or more products via the Site's e-commerce module.
CODENIM: A simplified joint-stock company with a capital of €8,800, headquartered at 62 avenue Jean Jaurès, 93500 Pantin, France, registered in the Paris Trade and Companies Register under number 898307152, with the intra-Community VAT number FR53898307152.
Product: Refers to the fashion items offered for sale on the Site.
Site: Refers to the e-commerce website owned, managed, and published by CODENIM – F.A.M., accessible at the following address: www.famjeans.com.
II. Application of the General Terms and Conditions of Sale
The general terms and conditions of sale (the "GTCs") detailed below apply to all orders for products and services placed via the Site (the "Products") with CODENIM - F.A.M. by any person (the "Customer").
The Customer must read the GTCs before placing any order (the "Order"), as the GTCs are available on the Site.
CODENIM - F.A.M. reserves the right to adapt or modify these GTCs at any time. The version of the GTCs applicable to any sale is the one available online on the site famjeans.com at the time of the Order. Consequently, placing an Order by following the order procedure proposed on the Site constitutes acceptance of the GTCs and associated fees.
These GTCs take precedence over any other document.
III. Information about the Site and Site Accessibility
Famjeans.com is an e-commerce website owned and managed by CODENIM - F.A.M.
The Site is accessible to all internet users 24 hours a day, 7 days a week, except for interruptions, scheduled or unscheduled, by CODENIM - F.A.M. or its service providers, for maintenance, security needs, or force majeure (as defined in Article XII).
CODENIM - F.A.M. cannot be held liable for any damage of any kind resulting from the unavailability of the Site.
CODENIM - F.A.M. does not guarantee that the Site will be free from anomalies, errors, or bugs, nor that the Site will operate without failure or interruption. It may, at its sole discretion, determine any period of unavailability for the Site or its content.
CODENIM - F.A.M. cannot be held responsible for data transmission issues, connection problems, or network unavailability.
CODENIM - F.A.M. reserves the right to modify the Site for technical or commercial reasons. When these changes do not substantially and negatively alter the terms of service provision, the Customer may be informed of the changes, but their acceptance is not required.
IV. Registration on the Site
To place an Order, the Customer can register on the Site by creating an account that includes the information allowing their identification (the "Account").
By creating an Account, the Customer declares and guarantees to CODENIM - F.A.M. that they are of legal age and have the legal capacity to contract.
The Customer's registration on the Site is validated by CODENIM - F.A.M. after verification of the standard form filled out by the Customer. The Customer receives a confirmation email of registration.
When creating their Account, the Customer ensures the accuracy and completeness of the data they provide and undertakes not to impersonate a third party, nor to conceal or modify their age. The Customer is required to always update their personal information. In case of an error in the recipient's address details, CODENIM - F.A.M. cannot be held responsible for the impossibility of delivering the Products.
Creating the Account requires the Customer to choose an email address for identification and a confidential password.
The Customer is responsible for the confidentiality of their password and undertakes not to disclose it under any circumstances or for any reason.
In case of suspicion of illegitimate use of their Account by a third party, the Customer must immediately alert CODENIM - F.A.M. to change their password and/or request the closure of their Account.
CODENIM - F.A.M. may delete the Customer's Account at any time for legitimate reasons, particularly in the event of non-payment of one or more previous Orders, or in the event of fraud detection during the Order or a previous Order. In this case, CODENIM - F.A.M. will send an email to the Customer at the address provided by the latter during the creation of their Account, informing them of the deactivation of their identifier and password and the closure of their Account. The Customer then has 8 (eight) calendar days to present their observations to CODENIM - F.A.M., without prejudice to the suspension of their Customer Account during the notice period.
V. Products
The products offered for sale are those described on the Site on the day the Site is consulted by the Customer, subject to available stock. This information is updated automatically in real time. However, an error in the update, regardless of its origin, does not engage the liability of CODENIM - F.A.M. In this regard, CODENIM - F.A.M. cannot be held responsible for the cancellation of an Order for a Product due to stock depletion.
CODENIM - F.A.M. takes the utmost care in presenting and describing these products to best satisfy the Customer's information needs. However, errors may appear on the Site, which the Customer acknowledges and accepts.
The photographs accompanying the product presentations are as faithful as possible but cannot guarantee perfect similarity with the product offered and, in some cases, present suggestions for presentation, not all elements of which are systematically offered for sale.
It is specified that the products offered comply with current regulations relating to the composition of products, in that they are in accordance with consumer health and safety.
CODENIM - F.A.M. does not guarantee the accuracy or security of the information transmitted or obtained through the Site.
It is possible that the Customer may receive, following an Order, a piece previously returned by another person. It is specified that CODENIM - F.A.M. only accepts the return of intact and unworn Products, these two conditions being checked before the returned Products are put back into stock.
VI. Orders
Placing an order on the Site is subject to compliance with the procedure established by CODENIM - F.A.M. on the site, comprising successive steps leading to the validation of the Order. It implies an obligation to pay.
The Customer can select as many Products as they wish, which will be added to the cart (the "Cart"). The Cart summarizes the Products chosen by the Customer as well as the prices and associated fees. The Customer can freely modify the Cart before validating their Order. The validation of the Order constitutes confirmation of the Customer's acceptance of the GTCs, the purchased Products, their price, and the associated fees.
A confirmation email summarizing the Order (Product(s), price, availability of the product(s), quantity, etc.) will be sent to the Customer by CODENIM - F.A.M. For this purpose, the Customer formally accepts the use of email by CODENIM - F.A.M. to confirm the content of their Order. The Order is therefore subject to prior acceptance by CODENIM - F.A.M. and is only definitively confirmed after the Customer receives an email confirming the shipment of the Order.
Invoices are available in the "my account" section of the site or by sending an email specifying the number of the relevant order to info@famjeans.com.
If the Customer does not receive any email following their order and payment, they must contact CODENIM - F.A.M.'s customer service (contact details described in Article XIII of these GTCs).
VII. Unavailability of Products
In the event of unavailability of the ordered product in stock, CODENIM - F.A.M. will inform the Customer by email as soon as possible, and the price will be refunded to the Customer within thirty days of payment of the sums they have paid.
The Customer will then have the option to obtain a refund (within 30 days of payment of the sums they have paid). In this case, the return costs will be borne by CODENIM - F.A.M.
VIII. Refusal to Process an Order
CODENIM - F.A.M. reserves the right to withdraw any Product displayed on the Site at any time and to replace or modify any content or information on it. Despite CODENIM - F.A.M.'s best efforts to meet the expectations of its customers, it may refuse to process an order after sending the Customer the confirmation email summarizing the Order.
CODENIM - F.A.M. cannot be held liable to the Customer or a third party for the decision to withdraw a Product from the Site, or for the decision to replace or modify any content or information on this Site, or for the refusal to process an Order after sending the confirmation email summarizing the Order.
IX. Prices and Payment Methods
Customs fees and other taxes are not included in the price paid by the Customer. These fees must be paid directly by the Customer to the carrier.
Product prices are listed on the Site in euros for Europe, including VAT, but excluding customs fees and other taxes.
All displayed prices are calculated including the applicable value-added tax (VAT) in France, which may vary depending on the billing country.
CODENIM - F.A.M. reserves the right to change its prices at any time, but products will be billed based on the rates in effect at the time of order registration and payment, subject to availability.
Products must be paid in full at the time the Order is placed.
Payment for Products can be made either via PayPal or by credit card (CB, Visa, MasterCard, American Express) through the secure platform of our partner STRIPE.
STRIPE SARL is a single-member company registered in the Paris Trade and Companies Register under number RCS 807 572 011, with its head office located at 10 boulevard Haussmann, 75009 Paris, France.
For more information, the Customer can visit the following website: https://stripe.com/fr. The Customer expressly acknowledges that providing their credit card number to CODENIM - F.A.M. constitutes authorization to debit their account for the amount of the ordered Products. If applicable, a notification of order cancellation due to non-payment is sent to the Customer by CODENIM - F.A.M. at the email address provided by the Customer during registration on the Site.
The data recorded and stored by CODENIM - F.A.M. constitutes proof of the Order and all sales made. The data recorded by STRIPE constitutes proof of any financial transaction between the Customer and CODENIM - F.A.M.
X. Delivery
Delivery refers to the transfer to the Customer of physical possession of the Products (the "Delivery"). The Delivery fees applicable to the Order are those mentioned on the Site at the time of the Order in the "Delivery and Returns" section.
Deliveries are ensured by the services of Colissimo and DPD from Monday to Friday, depending on the option chosen by the Customer when validating their Order.
When CODENIM - F.A.M. is responsible for shipping the Product, the risk of loss or damage to the Product is transferred to the Customer at the time of Delivery.
By exception, the risk is transferred to the Customer upon delivery of the Product to the carrier when the latter is responsible for transport by the Customer and not by CODENIM - F.A.M.
If packages are lost by our delivery partner, F.A.M. Paris will no longer cover customer refunds, unless the customers have purchased insurance.
Delivery is made to the delivery address indicated by the Customer, it being specified that this must be the Customer's residential address, that of a natural person of their choice, or a legal entity (delivery to their company). Delivery cannot be made to hotels or post office boxes. It is the Customer's responsibility to provide the accurate and complete information necessary for the proper delivery of their Order and perfect Delivery (street number, building number, staircase number, access codes, intercom names and/or numbers, etc.).
For deliveries to a Pickup Point (DPD Pickup), if the Customer does not select a pickup point at the time of the Order, we will send an email to allow the Customer to make this choice. The Customer will have 24 business hours to select a pickup point. If no response is received within this period, CODENIM – F.A.M. reserves the right to automatically assign the available pickup point closest to the delivery address provided in the Order. The Customer will be informed of this choice and may request a change of pickup point as long as the Order has not been shipped.
For deliveries by la Poste, if the recipient is absent at the time of our carrier's visit, the package will be deposited at a post office near the delivery address. You can collect the package within 10 working days upon presentation of an ID and, in case of home delivery, the delivery notice. After this period, unclaimed packages will be returned to us.
CODENIM - F.A.M. delivers Orders within a maximum period of 5 (five) working days for Delivery in Metropolitan France and 10 (ten) working days for Delivery in Europe, this period being counted from the day after the Order is validated. On the day after a collection is launched and throughout the month of December, the Delivery period may be increased by 10 (ten) days, given the high and exceptional volume of Orders.
To ensure these deadlines can be met, the Customer must ensure they have provided accurate and complete information regarding the Delivery address (such as, in particular: street number, building number, staircase number, access codes, intercom names and/or numbers, etc.).
CODENIM - F.A.M. cannot be held responsible for delivery delays not caused by it or justified by force majeure (as defined in Article XII).
In the event of exceeding the Delivery deadline, the Customer may request the cancellation of the sale and obtain, within a maximum of 14 (fourteen) days from their request, a refund of the sums paid for the Order. Notwithstanding the foregoing, CODENIM - F.A.M. cannot be held responsible for the damaging consequences of a delivery delay; only the refund of the Product by CODENIM - F.A.M. is possible, to the exclusion of any other form of compensation.
XI. Refunds and Returns
Any non-professional consumer has a right of withdrawal.
The right of withdrawal can be exercised without penalty. If the Customer uses this right, the Product must be returned to CODENIM - F.A.M. within 15 (fifteen) days (starting from the day of receipt of the Products). Beyond this 15 (fifteen) day period, the sale is final and definitive. The Product must be returned in its original packaging, in its original condition, new, unworn, unwashed, and with all tags attached.
In the context of a size or model exchange, the right of withdrawal only applies to the initial order. No extension of the right of withdrawal is applicable to the item sent in exchange, which is provided as part of after-sales service. Any return request must be previously validated in writing by our customer service at info@famjeans.com.
The refund is subject to CODENIM - F.A.M. having recovered the Products initially delivered to 24 Avenue Quesnay, 93190 LIVRY-GARGAN, FRANCE, Fam Jeans SAS CODENIM, unless otherwise requested by the Customer. CODENIM - F.A.M. will make the refund using the same payment method as that used for the payment of the Order within a maximum of 15 working days.
To return the product to us and receive a return label, please request a return by logging into your account.
If the Customer does not comply with these GTCs, CODENIM - F.A.M. will not be able to proceed with the refund of the Products concerned. In any case, the return costs are borne by CODENIM - F.A.M. if the Product delivered to the Customer is different from the Product ordered or if it is delivered damaged.
XII. Guarantees - Limitation of Liability
CODENIM - F.A.M.'s liability for any Product purchased on the Site is strictly limited to the purchase price of the latter. CODENIM - F.A.M. shall in no case be liable for the following losses, regardless of their origin:
- loss of revenue or sales
- loss of operation
- loss of profits or contracts
- loss of expected savings
- loss of data
- loss of working or management time
- damage to image
- loss of opportunity, including the opportunity to order a Product
- moral damage
The documents, descriptions, and information relating to the Products on the Site are not covered by any warranty, express or implied, except for the warranties provided by law.
CODENIM - F.A.M. provides no warranty regarding any damage that may be caused by the transmission of a computer virus, worm, time bomb, Trojan horse, cancelbot, logic bomb, or any other form of programming routine designed to damage, destroy, or otherwise impair the functionality of a computer or interfere with its proper operation, including any transmission resulting from downloading any content by the Customer, the software used by the Customer to download the content, the Site, or the server that allows access to it. In this regard, the Customer acknowledges that it is their responsibility to install appropriate antivirus and security software on their computer equipment and any other device to protect them from any bugs, viruses, or other harmful programming routines.
The Customer acknowledges assuming all risks related to any content downloaded or otherwise obtained through the use of the Site and agrees that they are solely responsible for any damage caused to their computer system or any loss of data resulting from the downloading of this content.
CODENIM - F.A.M. is only required to deliver Products that comply with contractual provisions. Products are considered to comply with contractual provisions if the following conditions are met: (i) they must comply with the description and have the characteristics listed on the Site; (ii) they must be suitable for the purposes for which products of this kind are generally designed; (iii) they must meet the quality and durability criteria generally accepted for products of the same kind and which can reasonably be expected.
In addition, CODENIM - F.A.M. guarantees consumers against non-conformity defects and hidden defects for the Products sold on the Site under the following conditions:
Apparent Defect
The presence of an apparent defect in a Product must be reported by email (info@famjeans.com) within 3 (three) working days following Delivery. Any claim must specify the defect in question. Failing this, no claim will be accepted, and no return or exchange will be possible. The Product must be returned, in its original packaging, in its original condition, new, unworn, unwashed, with the references of the initial Order and a copy of the claim to the head office of CODENIM - F.A.M. after sending an email reporting the apparent defect of the Product mentioned above. Cases of apparent defects confirmed by CODENIM - F.A.M. give rise, according to the content of the Customer's claim, either to the issuance of a credit note in favor of the Customer, or to the replacement of the Product, or to the simple refund of the Price to the Customer within a maximum of 15 working days. In case of non-compliance with the return procedure, no exchange, refund, or credit note is possible.
Non-Conformity - Hidden Defects
Subject to the validation of non-conformity or a hidden defect by CODENIM - F.A.M. or the manufacturer, as the case may be, the Customer benefits from the following guarantees:
CODENIM - F.A.M., whose head office is located at 62 avenue Jean Jaurès, 93500 Pantin, France, acts as a guarantor under the provisions of Articles L 217-5 et seq. of the Consumer Code and 1641 et seq. of the Civil Code.
Thus, the Customer:
- benefits from a period of two (2) years from the delivery of the Product to act in case of non-conformity of the Product,
- is exempted from providing proof of the existence of the non-conformity defect of the product during the six (6) months following the delivery of the Product,
- can choose between the repair or replacement of the Product, subject to the cost conditions provided for in Article L217-9 of the Consumer Code.
The legal guarantee of conformity applies independently of the commercial guarantee described below.
In addition, the Customer can also invoke the legal guarantee for hidden defects of the sold item, under Articles 1641 et seq. of the Civil Code. The legal guarantee for hidden defects allows the Customer, within a period of two years from the discovery of the defect, to obtain a refund for a Product that proves to be unsuitable for its use.
The guarantee for hidden defects protects the Customer against hidden defects of the purchased Product that prevent its use or affect it to such an extent that the Customer would not have purchased it.
The Customer then has the choice between two options: keep the Product and request a price reduction, or return the Product and request a refund of the price paid, in accordance with Article 1644 of the Civil Code.
To invoke these guarantees, the Product must be returned, in its original packaging, in its original condition, new, unworn, unwashed, with the references of the initial Order and a copy of the claim to the head office of CODENIM - F.A.M., after sending an email reporting the reason for the return of the Product.
Force Majeure
In the event of a force majeure event preventing the execution of these GTCs, CODENIM - F.A.M. will inform the Customer within fifteen (15) days from the occurrence of this event, by email or by registered letter with acknowledgment of receipt. Expressly, the following are considered as cases of force majeure or unforeseen events, in addition to those usually recognized by the jurisprudence of French courts and tribunals: total or partial strikes, lockouts, riots, boycotts or other industrial actions or commercial disputes, civil unrest, insurrection, war, bad weather, epidemics, blockages of means of transport or supply for any reason, earthquakes, fires, storms, floods, water damage, government or legal restrictions, legal or regulatory changes in forms of marketing, computer failures, telecommunications blockages, including wired or wireless telecommunications networks, and any other event beyond the control of the parties preventing the normal execution of the contractual relationship. All obligations of the parties are suspended for the entire duration of the force majeure event, without compensation. If the force majeure event lasts for more than three (3) months, the transaction concerned may be terminated at the request of CODENIM - F.A.M. or the Customer without compensation on either side. The Customer's failure to pay cannot be justified by a case of force majeure.
XIII. Customer Service
For any information or question, to track an order, or to invoke the guarantee, the Customer must contact customer service by email at the following address: info@famjeans.com or by phone at 01.43.09.20.66.
XIV. Partial Invalidity
If one or more provisions of these GTCs are held to be invalid or declared as such by application of a law, regulation, or following a final decision of a competent court, the other provisions shall retain all their force and effect.
XV. Intellectual Property Rights on Contents
The Company holds all intellectual property rights relating to the Site (including, but not limited to, trademarks, images, logos, illustrations, photos, texts, and content).
It is expressly prohibited for the User, without the prior written agreement of the Company, to copy, modify, improve, edit, translate, decompile, create a derivative work, reverse engineer, or in any other way attempt to find the source code, sell, assign, sublicense, or transfer in any way all or part of the Site.
Any reproduction, representation, or exploitation of any nature and for any purpose, of all or part of the content of the Site or its content by the User, including trademarks, images, logos, illustrations, photos, texts, and content, without limitation, without the prior written authorization of the Company, constitutes acts of counterfeiting punishable under both civil and criminal law, in addition to constituting a violation of the User's commitments under these GTCs.
XVI. Protection of Personal Data
The Company, concerned about the security of the processing carried out on the personal data of its Users via the Site and its other offers, undertakes to ensure the compliance of the processing it carries out as data controller under these terms, in accordance with the applicable provisions of Law No. 2018-493 of June 20, 2018, on the protection of personal data, which amended Law No. 78-17 of January 6, 1978, on information technology, data files, and civil liberties, as well as the provisions of Regulation 2016/679 of the European Parliament and of the Council dated April 27, 2016.
XVII. Non-Waiver
No tolerance, inaction, or inertia on the part of CODENIM - F.A.M. can be interpreted as a waiver of its rights under these GTCs.
XVIII. Applicable Law - Jurisdiction
If one or more provisions of these GTCs are found to be null, unenforceable, contrary to legislation, or inapplicable in any way, it is agreed that said clause shall not affect the other provisions, which shall retain their full force and effect and remain valid.
Any dispute relating to the execution, interpretation, or validity of these GTCs shall be governed by French law and submitted to the competent courts under ordinary law.