POLA EMBRO HEART gray straight jeans

Effective from: November 1, 2025
Last updated: November 10, 2025

1. Right of withdrawal

• The 14-day period begins the day after delivery.
• If the last day falls on a Saturday, Sunday or public holiday, the deadline is extended to the next working day .
• The return must concern products in their original condition (see section 2).

2. Return conditions

To be eligible for a refund, the returned item must:

• Must be unworn (home fitting permitted)
• To be unwashed and unused
• Keep the original packaging and all labels

Any product that is damaged or whose original packaging is damaged beyond simply opening will not be refunded.

Return shipping costs :

• At your expense, unless the product is defective, non-compliant or in case of an error on our part .

3. Return Procedure

Option 1: From your customer account

1. Log in to your account at www.famjeans.com/account
2. In the Orders section, select the relevant order.
3. Click on Request a Return
4. State a reason and, if you would like a refund in store credit* , specify it in the comments.
5. Send your request.
   

*Note : If no comments are specified, the refund will be automatically issued to your original payment method.
If you would like to opt for a refund in the form of store credit with deduction of return shipping costs (depending on your eligibility), please inform us by email before processing.

Option 2: From your confirmation email

1. Open your order confirmation email
2. Click on View your order
3. Follow the same steps as above to request a return

Once your request has been validated by our team, you will receive a DPD return label by email.

4. Return address

FAM Jeans - SAS CODENIM
24 Avenue Quesnay
93190 LIVRY-GARGAN
FRANCE
Tel: +33 1 43 09 20 66

5. Reimbursement terms

Important : Refunds are only issued after the condition of the returned product has been verified . 

6. Exchanges

• We would like to inform you that we no longer offer exchange services.
• Products returned and validated by our services are only eligible for a refund.
• If you want to receive a different product, you will need to place a new order on our online store.

7. Defective item

Any apparent defects must be reported by email within 3 working days after delivery to: info@famjeans.com .

• Please attach photos of the defect.
• The product must be returned new, unworn, unwashed, and in its original packaging.

After this period, we cannot guarantee that the return will be processed.

8. Order Cancellation

Orders are processed quickly, so it is not possible to modify or cancel them via the website .

For any urgent requests, please contact customer service: info@famjeans.com

(If the product has not yet been shipped, we will do our best to cancel the order.)

9. Incorrect questions or amounts

For any questions regarding a return or refund:

• Email: info@famjeans.com
• Telephone: (+33) 1 43 09 20 66

FAM Jeans reserves the right to refuse a return made after the deadline or not complying with the above conditions.